Frequently Asked Questions

1. How does Plan Management work?

When you choose I Thrive Plan Management we will take care of processing invoices, paying service providers, and managing the budget on your behalf. Participants have the freedom to select their preferred service providers and support while I Thrive Plan Management looks after the administrative tasks.

2. What are the benefits of choosing I Thrive Plan Management?

Choosing I Thrive Plan Management provides several benefits, including increased flexibility and control over supports, access to a wider network of service providers, relief from administrative tasks, transparent financial management, and ongoing support and guidance.

3. What services are covered under I Thrive Plan Management?

I Thrive Plan Management covers a wide range of supports and services, including but not limited to therapy, personal care, transport, home modifications, assistive technology, and community access. Participants have the freedom to choose the services that best meet their needs and goals.

4. How do I Thrive Plan Management help me with budgeting and tracking expenses?

I Thrive Plan Management assists participants in budgeting and tracking expenses by creating and maintaining a financial plan. We process invoices, keep records of expenditure, provide financial statements and reports, and offer guidance on how to effectively utilise NDIS funds within your participant budget.

5. Are there any costs associated with I Thrive Plan Management?

As a registered provider, the fees when choosing I Thrive Plan Management are covered by the NDIS when you select Improved Life Choices as part of your approved NDIS plan.

6. Can I choose my own service providers with I Thrive Plan Management?

Yes, participants have the freedom to choose their own service providers with I Thrive Plan Management. This allows you to select providers you feel most comfortable with and who best meet your needs and preferences.

7. How often will I receive financial statements and reports from I Thrive Plan Management?

Our participants will receive monthly financial statements providing a breakdown of expenditure along with real-time access via an app to view their plan and assist participants in tracking their spending.

8. What happens if I have issues with an invoice or payment through I Thrive Plan Management?

If you encounter any issues with an invoice or payment, you should reach out to your Plan Manager immediately. We will investigate the issue, liaise with the service provider if necessary, and work towards resolving the problem in a timely manner.

9. What support can I expect from my Plan Manager in navigating the NDIS system?

Plan Managers provide support and guidance in navigating the NDIS system. They can help participants understand their plan, explore available supports, connect with service providers, and ensure compliance with NDIS guidelines and policies.

10. How can I Thrive Plan Management help me achieve my goals and improve my quality of life?

I Thrive Plan Management empowers participants to have greater control and flexibility in accessing supports. By relieving you of administrative tasks and providing guidance, participants can focus on achieving their goals, accessing quality services, and ultimately improving their quality of life.